Frequently Asked Questions
Everything you need to know about your Harry Hartog shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel. Items must be in their original condition with all tags attached to be eligible for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.
Are the colors on the website accurate?
We strive to display our products as accurately as possible; however, actual colors may vary slightly depending on your monitor settings and studio lighting.